What if DApp payment is not detected?
First confirm the wallet payment succeeded on-chain, then refresh or wait for order sync. If the amount, chain, or address does not match the order, automatic matching may fail and support will need the transaction hash and wallet address.
First confirm the wallet payment succeeded on-chain, then refresh or wait for order sync. If the amount, chain, or address does not match the order, automatic matching may fail and support will need the transaction hash and wallet address.
Direct answer
First confirm the wallet payment succeeded on-chain, then refresh or wait for order sync. If the amount, chain, or address does not match the order, automatic matching may fail and support will need the transaction hash and wallet address.
Recommended steps
- Copy the payment transaction hash
- Confirm on-chain success
- Check whether the paid amount matches the order
- Refresh the order page
- If still missing, submit hash and wallet address
Follow-up questions
How is this related to TRON Energy rental?
TRC20 USDT transfers mainly consume Energy. When the sender lacks resources, wallets often show TRX burn; renting Energy makes the cost more predictable.
Which address should receive Energy?
Send Energy to the wallet address that initiates the USDT transfer, not to an exchange deposit address or final receiver.
Rent Energy on home
First confirm the wallet payment succeeded on-chain, then refresh or wait for order sync. If the amount, chain, or address does not match the order, automatic matching may fail and support will need the transaction hash and wallet address.
Rent Energy on home